Support

Need help? Here's how to get support.

Create a Support Ticket

  1. 1

    Go to Support

    Click "Support" in the sidebar, or go to /support.

  2. 2

    Click "New Ticket"

    Click the "New Ticket" button to create a new support request.

  3. 3

    Fill in the details

    Provide:

    • Subject — Brief summary of your issue
    • Category — Bug, question, feature request, billing, etc.
    • Description — Detailed explanation of your issue
  4. 4

    Submit

    Click "Submit". You'll receive a response via email. You can track the status of your ticket from the Support page.

Track Your Tickets

All your support tickets are listed on the Support page. Each ticket shows its status:

  • Open — Waiting for a response from our team
  • In Progress — We're working on it
  • Resolved — Issue is fixed or question answered
  • Closed — Ticket is closed (you can reopen if needed)

Other ways to get help

Contact Page

For general inquiries, sales questions, or custom plan requests, use our contact form.

Documentation

You're already here! Browse the docs using the sidebar for step-by-step guides on every feature.

Developer API Docs

For API-specific help, check the developer documentation.

Priority Support

Business and Business Max plan users get priority support — your tickets are handled first, with faster response times.
Support — SignetX Docs | SignetX